Cancellation policy

What a CODE subscription is

A CODE subscription delivers the products you choose on a schedule you set, at a lower price than buying them one at a time. You choose the products, the pack size and how often they arrive, and you can change any of it from your account.

What it costs

30% off your first order.

15% off every order after that, for as long as your subscription stays active.

Your discount applies to the products in your subscription at the prices listed on our site at the time each order is charged. If we change a product's price, we will tell you by email before it affects your subscription, and you can change or cancel before the next charge.

Shipping is charged at our standard rates, which you can see at checkout. Orders of $75 or more ship free.

How billing works

Your first order is charged when you place it.

Every order after that is charged automatically on your schedule, using the payment method on your account.

We email you before each order is charged, showing the date, the products and the amount, so you have time to make changes.

By subscribing, you authorise us to charge the payment method you provide, and any other valid payment method you have saved with us, for each order until you cancel or the subscription ends.

If a payment fails, we will try again over the following days and email you. If it keeps failing, we may pause or end the subscription.

Changing your subscription

Manage your subscription from your account. You can change the product or flavour, the pack size, the quantity and how often it arrives, and update your address or payment details.

Changes made before your next order is charged apply to that order. Changes made after it is charged apply to the order after it.

If anything in your account is not working the way you expect, email hello@codenutra.com and we will make the change for you the same day.

Cancelling

You can cancel at any time from your account, or by emailing hello@codenutra.com.

Cancelling stops all future orders. It does not cancel an order that has already been charged or shipped.

If an order was charged in the last few hours, email us and we will cancel it if it has not shipped.

Returns and refunds

Our standard Refund Policy applies to subscription orders.

If an order has not shipped, we can cancel, fix or swap it. Once it has shipped, we handle it as a return.

Damaged or incorrect orders are always put right.

Questions

Email hello@codenutra.com. We answer every message.